Refund policy

Refund and Returns Policy

Last updated: 21 September 2026

Magic Well Labs Ltd (Company No. 17197079), trading as HerMAGic, sells its products at magicwelllabs.co.uk. This policy explains how cancellations, returns and refunds work. It does not affect your statutory rights.

Changing your mind (14 day cancellation right)

You can cancel your order for any reason within 14 days of receiving it. To cancel, email hello@magicwelllabs.co.uk with your order number and tell us you want to cancel. You then have a further 14 days to send the products back to us.

Which products can be returned

Our products are food supplements. For health and hygiene reasons, we can only accept returns of products that are unopened, still sealed and in their original packaging. Once a product's seal has been broken we cannot accept it back, unless it is faulty or not as described (see below).

How to return an order

1. Email hello@magicwelllabs.co.uk within 14 days of receiving your order, with your order number.
2. We will reply with our returns address and instructions. Please do not send anything back before you hear from us.
3. Pack the products securely and send them back using a tracked service. Keep your proof of postage. You are responsible for the cost of returning the products, and for them until they reach us, unless they are faulty or were sent incorrectly.

Refunds

We will refund you within 14 days of receiving the returned products, or of you providing proof that you have sent them back, whichever is earlier. Refunds are made to the original payment method.

If you cancel your whole order, we will refund the price of the products and the standard delivery charge you paid. If you chose a more expensive delivery option than our standard one, we cannot refund the extra cost.

Faulty, damaged or incorrect items

If your order arrives damaged, faulty or not what you ordered, please email hello@magicwelllabs.co.uk as soon as possible, ideally within 48 hours of delivery. Include your order number and clear photos of the product and the packaging. We will replace the item or refund you, and we will cover the cost of returning it. Your rights under the Consumer Rights Act 2015 are not affected by anything in this policy.

Orders that have not arrived

Please see our Shipping Policy. If your order has not arrived, contact us and we will investigate with the courier.

Contact us

Email: hello@magicwelllabs.co.uk