Shipping policy
Shipping Policy
Last updated: 21 September 2026
Where we deliver
We deliver to addresses in the United Kingdom only. We do not currently ship outside the UK. Delivery to some remote areas may take longer.
Dispatch times
We aim to dispatch orders within 2 working days of receiving them. Working days are Monday to Friday, excluding UK bank holidays. Orders placed at weekends or on bank holidays are dispatched on the next working day.
Delivery
We send orders with Evri or DPD. Delivery usually takes 2 to 4 working days after dispatch. These times are estimates, not guarantees. Delays can happen at busy times of year or in bad weather.
Delivery costs
Delivery costs are shown at checkout before you pay.
Tracking
When your order is dispatched you will receive an email with your tracking details. You can also follow your order using the link in that email.
Delivery address
Please check your delivery address carefully at checkout. We cannot change an address once an order has been dispatched. If you have made a mistake, email hello@magicwelllabs.co.uk as soon as possible and we will do what we can. If an order is returned to us because of an incorrect or incomplete address, we may need to charge for sending it out again.
If you are out when your order arrives
The courier will follow their own process. This may be leaving your order in a safe place, with a neighbour or at a local pick up point, and they will leave you a notice or message. Please follow the instructions from the courier.
Lost or damaged orders
Your order is our responsibility until it is delivered to you. If your order has not arrived within 10 working days of dispatch, or arrives damaged, please email hello@magicwelllabs.co.uk with your order number. We will investigate with the courier and, if needed, replace or refund your order.
Contact us
Email: hello@magicwelllabs.co.uk